Help Center

For Riders

How to become a rider and request a ride

  • Go to your phones App Store
  • Search for YAY RIDER
  • Download the Yay Rider app
  • Register at the app
  • Add pickup and destination location
  • Choose the service you like
  • Driver will show up shortly if one is available


For Drivers

How to become a driver and request rides, Watch at

  • Go to your phones App Store
  • Search for YAY DRIVER
  • Download the Yay Driver app
  • Register at the app
  • Add your vehicles info
  • Upload vehicle registration
  • Upload Insurance Certificate (shows commercial insurance and limits)
  • Upload image of your driver's license
  • Get yourself some business cards
  • If everything uploaded wait for approval
  • Go online at the bottom right corner (When approved)
  • Invite customers to Yay Driver platform and earn 100% of the rides
  • Start receiving ride requests 

How to request with FBI for background check and what to do with it

  • Go to and follow instructions at their site (cost $18)
  • Request both online report as well as mailed report
  • Pay for your report $18 fee
  • Print out instructions sheet
  • Go to your local police or sheriff department and get ink fingerprints
  • Without bending your fingerprint card mail it out with your print out instruction sheet to FBI address listed on the instruction sheet 
  • When FBI received your letter it takes about 48 hours for them to email you with results
  • Without tampering with your results PDF file uploaded it to our app
  • When you receive yellow envelope from FBI with your background results do not open that envelope save it in case you ever needed to prove as evident that's the results we received were tampered free)